Apparently, my MINI is missing a dealer installed cup holder. This is definitely news to me, but I got a letter in the mail saying I could make an appointment to get it installed at no cost. Not bad. What's even better is the free mug they sent me to make up for their mistake. Mind you, nothing integral to the car is missing, and no wires or cables are haning out, it's just a cupholder that attaches to the front console (it's difficult to describe), but hey, I'll take the mug, and I might even get the hold installed if I ever go to Winston-Salem again.